Privacy Policy — Cellular Doctor Charlotte NC

Cellular Doctor - Cell Phone Repair ("Cellular Doctor," "we," "us," or "our") operates charlottecellulardoctor.com (the "Site") and provides device repair services from 7146 E Independence Blvd B, Charlotte, NC 28227. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Contact info you submit through booking, quote, or contact forms: name, email address, phone number.
Repair details: device make/model, reported issue, drop-off preference, notes.
Communications: emails, calls, and text messages between you and our shop.
Usage data: basic analytics such as pages visited and referring source, used to improve the Site.

How we use your information

To schedule, perform, and follow up on repair services.
To send appointment confirmations, repair status updates, estimates, and pickup notifications.
To respond to questions and provide customer support.
To keep records required for warranty and accounting purposes.

SMS / text message program

By opting in to SMS from Cellular Doctor (for example, by checking the SMS consent box on our booking form or by texting us first), you agree to receive text messages from us related to your repair.

Types of messages: repair status updates, appointment reminders, estimates, and pickup notifications.
Message frequency: varies based on your repair activity.
Cost: message and data rates may apply. Check with your carrier.
Opt out: reply STOP to any message to unsubscribe.
Help: reply HELP or contact us at (704) 905-5893 or info@charlottecellulardoctor.com.

Mobile phone numbers and SMS consent are never shared or sold to third parties or affiliates for marketing purposes. Consent to receive SMS is not a condition of purchasing any goods or services.

Sharing your information

We do not sell your personal information. We share limited information only with service providers that help us operate the business (for example, our repair-ticket system, email delivery, and SMS delivery providers), and only as needed to provide the services you requested or to comply with the law.

Data retention

We retain repair records for as long as needed to honor warranties and meet legal or accounting requirements. You may request deletion of your personal information by contacting us; we will delete data that is not required for warranty or legal purposes.

Your choices

Opt out of SMS at any time by replying STOP.
Request access, correction, or deletion of your data by emailing us.
Unsubscribe from marketing emails using the link in the email.

Contact us

Cellular Doctor - Cell Phone Repair
7146 E Independence Blvd B, Charlotte, NC 28227
Phone: (704) 905-5893
Email: info@charlottecellulardoctor.com