Repair tracking
Check your repair status
Enter the phone number you booked with, or your order ID (it looks like CD-20260101-1234) to see where your device is right now.
Tracking your repair at Cellular Doctor
Enter the phone number you booked with, or your order ID, to see exactly where your device is in the repair process.
Cellular Doctor is an independent repair shop at 7146 E Independence Blvd in Charlotte, NC, at the intersection of Independence Boulevard and Margaret Wallace Road, next to the Volvo dealership. Every booking made on this site — walk-in or free pickup and delivery — gets a status record you can check here at any time.
A repair moves through a few stages. Booked means we have your request and the part is reserved. Checked in means the device is physically with our technicians. In progress means the repair is underway. Ready means it's tested and waiting for you, or on its way back if you chose delivery.
If you booked pickup and delivery, a courier tracking link appears on your status card once the driver is dispatched, so you can follow the device in both directions.
Most screen and battery repairs move from checked in to ready in about 15 minutes. Charging ports, cameras and back glass are usually same day. Laptops, consoles, liquid damage and data recovery generally take one to three business days, and we call you if anything changes the estimate.
Can't find your repair? Try the exact 10-digit mobile number you used when booking, without dashes or spaces. If you booked by phone or walked in without an online booking, call us at (704) 905-5893 and we'll look it up by name.
Frequently asked questions
- What do I need to look up my repair?
- The 10-digit phone number you booked with, or the order ID from your confirmation email or text.
- Why can't I find my repair?
- Repairs booked in person or over the phone may not have an online record. Call (704) 905-5893 and we'll check for you.
- Will you notify me when it's ready?
- Yes, if you opted in to SMS or email updates we notify you when the device is checked in and again when it's ready.
- How do I track pickup and delivery?
- A courier tracking link appears on your status card as soon as a driver is dispatched.