Question 1

Do you offer back glass repair for Matthews, NC customers?

Accepted Answer

Yes — Matthews customers come to Cellular Doctor at 7146 E Independence Blvd, Suite B (at the intersection of Independence and Margaret Wallace Road, next to the Volvo dealership) for cell phone back glass replacement using laser removal.

Question 2

How long does back glass repair take?

Accepted Answer

Most back glass repairs are completed in 15–30 minutes while you wait at our Charlotte shop.

Question 3

Do you offer a warranty on back glass repair?

Accepted Answer

Yes — every back glass repair carries our lifetime workmanship warranty.

Question 4

Do I need an appointment?

Accepted Answer

Walk-ins are welcome. You can also book online or call (704) 905-5893 to reserve a time and confirm parts are in stock.

Question 5

How does the intake process work?

Accepted Answer

Walk in or book online. At intake we log your device, note any existing damage or cosmetic issues with you present, confirm your contact info, and give you a written check-in ticket so you know exactly what we received.

Question 6

What does the free diagnostic include?

Accepted Answer

A technician inspects the device, tests the reported issue, and checks related components (battery health, charging port, board-level signs, water indicators). If more than one thing is wrong, we tell you before doing any work — the diagnostic itself is always free.

Question 7

How do I approve the repair and price?

Accepted Answer

After diagnostics we send you a written quote — in person, by text, or by email — with the exact part grade (for example Soft OLED V3 vs LCD) and total price. Nothing gets opened or replaced until you approve. No surprise charges.

Question 8

How long do most repairs take?

Accepted Answer

Most screen and battery replacements are done in about 15 minutes while you wait. Charging ports, back glass and Samsung/Pixel screens are usually same-day. Board-level, liquid-damage, data-recovery and some laptop repairs can take 1–5 business days — we'll give you a time estimate on the quote.

Question 9

How will I know when my device is ready?

Accepted Answer

You'll get a text and/or email the moment the repair is finished, with a link to your ticket. If we hit anything unexpected mid-repair, we pause and contact you before continuing.

Question 10

How do I pick up my device — or can you deliver it?

Accepted Answer

Standard pickup is at our Charlotte shop (7146 E Independence Blvd, Suite B) during business hours; bring your ticket or ID. We also offer pickup & delivery within 15 miles for a flat $29 — pick a time window at checkout and a courier handles both legs.

Question 11

What if you can't fix my device?

Accepted Answer

No-fix, no-fee. If the repair isn't possible or isn't worth it, you don't pay for the diagnostic and we return the device in the same condition we received it, with an honest explanation of what we found.

Question 12

What does your lifetime warranty cover?

Accepted Answer

Our lifetime warranty covers manufacturing defects on parts we install — screens, batteries, charging ports, keyboards and other replaced components — plus the labor to swap them, for as long as you own the device. Bring your receipt and we'll take care of it.

Question 13

What isn't covered by the warranty?

Accepted Answer

New physical damage (drops, cracks), new liquid damage, third-party tampering after our repair, and unrelated failures on parts we did not service. Board-level, liquid-damage and data-recovery work carry a 90-day warranty on the specific repair performed.

Question 14

How do I make a warranty claim?

Accepted Answer

Just bring the device and your receipt to our Charlotte shop at 7146 E Independence Blvd, Suite B. Most warranty claims are diagnosed the same day, and covered repairs are done at no cost to you.

Question 15

Do you offer a no-fix, no-fee guarantee?

Accepted Answer

Yes. If we can't fix your device, you don't pay for the diagnostic. You'll always get an up-front, written quote before any repair begins.

Question 16

What kind of replacement parts do you use?

Accepted Answer

OEM, OEM-pull or premium aftermarket parts only. The exact grade — for example Soft OLED V3 vs LCD on iPhone — is disclosed on your quote and receipt so you know exactly what's going into your device.

Back Glass Repair in Matthews, NC

Why Matthews chooses Cellular Doctor

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