How does the intake process work?

Walk in or book online. At intake we log your device, note any existing damage or cosmetic issues with you present, confirm your contact info, and give you a written check-in ticket so you know exactly what we received.

What does the free diagnostic include?

A technician inspects the device, tests the reported issue, and checks related components (battery health, charging port, board-level signs, water indicators). If more than one thing is wrong, we tell you before doing any work — the diagnostic itself is always free.

How do I approve the repair and price?

After diagnostics we send you a written quote — in person, by text, or by email — with the exact part grade (for example Soft OLED V3 vs LCD) and total price. Nothing gets opened or replaced until you approve. No surprise charges.

How long do most repairs take?

Most screen and battery replacements are done in about 15 minutes while you wait. Charging ports, back glass and Samsung/Pixel screens are usually same-day. Board-level, liquid-damage, data-recovery and some laptop repairs can take 1–5 business days — we'll give you a time estimate on the quote.

How will I know when my device is ready?

You'll get a text and/or email the moment the repair is finished, with a link to your ticket. If we hit anything unexpected mid-repair, we pause and contact you before continuing.

How do I pick up my device — or can you deliver it?

Standard pickup is at our Charlotte shop (7146 E Independence Blvd, Suite B) during business hours; bring your ticket or ID. We also offer pickup & delivery within 15 miles for a flat $29 — pick a time window at checkout and a courier handles both legs.

What if you can't fix my device?

No-fix, no-fee. If the repair isn't possible or isn't worth it, you don't pay for the diagnostic and we return the device in the same condition we received it, with an honest explanation of what we found.

What does your lifetime warranty cover?

Our lifetime warranty covers manufacturing defects on parts we install — screens, batteries, charging ports, keyboards and other replaced components — plus the labor to swap them, for as long as you own the device. Bring your receipt and we'll take care of it.

What isn't covered by the warranty?

New physical damage (drops, cracks), new liquid damage, third-party tampering after our repair, and unrelated failures on parts we did not service. Board-level, liquid-damage and data-recovery work carry a 90-day warranty on the specific repair performed.

How do I make a warranty claim?

Just bring the device and your receipt to our Charlotte shop at 7146 E Independence Blvd, Suite B. Most warranty claims are diagnosed the same day, and covered repairs are done at no cost to you.

Do you offer a no-fix, no-fee guarantee?

Yes. If we can't fix your device, you don't pay for the diagnostic. You'll always get an up-front, written quote before any repair begins.

What kind of replacement parts do you use?

OEM, OEM-pull or premium aftermarket parts only. The exact grade — for example Soft OLED V3 vs LCD on iPhone — is disclosed on your quote and receipt so you know exactly what's going into your device.

Soft OLED vs LCD vs OEM iPhone Screen Replacement — Quality Guide

The three iPhone screen types you'll be quoted

When you get an iPhone screen replacement quote — anywhere — you're really being offered one of three panel grades. Understanding the difference is the single biggest factor in how happy you'll be with the repair a year from now.

Soft OLED (Premium)

Aftermarket OLED that matches the original panel on color, contrast, brightness and touch. Our default for iPhone 11+. Lifetime warranty.

LCD (Budget)

Backlit LCD — noticeably less vibrant, grey blacks, lower peak brightness. Fine for trade-in, data recovery or a short-term fix.

OEM (Pulled Apple)

A real Apple panel pulled from another iPhone. Rare, expensive, and still triggers the "Unknown Part" notice because it isn't factory-paired to your device.

Soft OLED vs LCD — what you'll actually notice

Color and contrast: Soft OLED delivers true blacks and vivid color. LCD looks washed out on dark wallpapers and in dark mode.
Brightness: Soft OLED gets bright enough for direct sun. LCD peaks lower and struggles outdoors.
Touch response: Both feel responsive. Soft OLED uses the same digitizer architecture as OEM.
Battery drain: OLED only lights the pixels it needs — dark mode extends battery. LCD lights the whole panel constantly.
Face ID / True Tone: Face ID keeps working on both when installed correctly. True Tone typically disables on any non-factory-paired screen.
Warranty: Our Soft OLED replacements are covered by a lifetime warranty. LCD carries a 90-day warranty.

The "Unknown Part" warning — what it really means

Since iOS 15/16, iPhone shows an "Unknown Part" or "Important Display Message" notice after any screen replacement — including when a genuine Apple screen is moved from one iPhone to another. Apple pairs each display to a specific logic board at the factory, and that pairing can only be re-signed in Apple's own back-end using their System Configuration tool.

What the warning does NOT mean:

It does not mean the screen is broken.
It does not affect touch, brightness, Face ID or apps.
It does not mean the screen is "fake" — it appears even on real Apple parts.

The notification appears on the lock screen for about 4 days after the repair, then moves to Settings → General → About where it stays permanently. This is an Apple software behavior, not a defect in the replacement part.

Which iPhones can get Soft OLED?

Soft OLED is available for iPhone 11 and every model up through the current lineup. For iPhone 8, SE (2020/2022), and older, we install high-quality LCD panels — those models shipped with LCD from the factory, so there's no OLED downgrade to worry about.

Our recommendation

For daily-driver iPhones (iPhone 11 and newer), choose Soft OLED. You'll get the look and feel of the original screen, plus a lifetime warranty against display defects. Choose LCD only when the phone is going to be sold, traded in, or you just need to recover data before upgrading.

Ready for a repair?

Get an instant price for Soft OLED or LCD on your exact iPhone model — no phone call required.

Get an instant quote iPhone repair in Charlotte

Frequently asked questions

What is a Soft OLED iPhone screen replacement?

Soft OLED is a premium aftermarket OLED display that matches the original Apple panel on color, contrast, brightness and touch response. It's our default recommendation for iPhone 11 and newer and it's backed by a lifetime warranty.

How is LCD different from OLED on iPhone?

LCD panels use a backlight, so blacks look grey, brightness is lower, and colors are less vibrant than the original OLED. Touch is usually fine, but Face ID sensors and True Tone will not behave exactly like stock. LCD is a budget option for short-term use, trade-in or data recovery.

Will I see the 'Unknown Part' warning after a screen replacement?

Yes. Since iOS 15/16, iPhone shows an 'Unknown Part' or 'Important Display Message' notice for ANY screen that is not paired to that specific phone at Apple's factory — including genuine Apple screens moved between two iPhones. It does not affect touch, brightness or Face ID and it disappears from the lock screen after a few days. It's a pairing message, not a defect.

Does Soft OLED support True Tone and auto-brightness?

Auto-brightness works. True Tone typically stops working on any non-factory-paired screen (Soft OLED, LCD or even a swapped genuine Apple screen). This is an Apple software lock, not a hardware limit.

Is OEM the same as Soft OLED?

No. OEM (Original Equipment Manufacturer) means a pull from a real Apple iPhone. It's rare, expensive and still triggers the 'Unknown Part' warning because it isn't paired to your device. Soft OLED gives you 95%+ of the OEM experience at a fraction of the price.

Which screen do you recommend?

For iPhone 11 and newer, we recommend Soft OLED — best color, best touch, lifetime warranty. Choose LCD only if you're selling, trading in, or need the cheapest short-term fix.